At Santulya Yog, our refund and cancellation policies are built on mutual respect, clarity, and fairness. Because we operate dedicated small-group virtual cohorts and personalized private instruction, clear policies ensure that studio spots are respected and teacher scheduling remains sustainable.
This document outlines the exact refund eligibility rules, cancellation timelines, and payment return procedures governing all studio passes, memberships, and sessions.
1. Introductory Offers & Trial Weeks
We offer new students structured trial access to experience our practice before committing to a full monthly membership:
Free Week 1 (Monday to Friday)
Week 1 is completely complimentary for new students attending regular group classes. Because no payment is taken for Week 1, no refund or credit applies.
Optional Paid Week 2
Students who opt for an additional trial week pay a nominal fee prior to Week 2 commencement. Once Week 2 begins, this fee is non-refundable.
2. First Paid Monthly Membership: The 7-Day & 14-Day Guarantee
We want every new practitioner to feel confident that Santulya Yog is the right sanctuary for their ongoing journey. For your very first regular paid monthly membership, the following tiered refund structure applies:
| Request Timeline | Refund Proportion | Conditions & Details |
|---|---|---|
| Days 1 to 7 of Month 1 | 100% Full Refund | Full reimbursement upon written request if you determine the practice style or schedule does not suit your needs. |
| Days 8 to 14 of Month 1 | 50% Pro-Rata Refund | 50% reimbursement of the monthly membership fee upon written notice. |
| Day 15 Onward | 0% Non-Refundable | No refund is available after the 14th calendar day of your initial monthly membership cycle. |
Calculation Basis: Days are counted as consecutive calendar days beginning from the official start date of your paid monthly membership cycle.
3. Subsequent Membership Cycles & Membership Pauses
Beginning with your second monthly billing cycle:
- Monthly Membership Due Date: Recurring monthly membership payments are due by the 3rd calendar day of each month.
- Non-Refundable Renewal: Once a renewal monthly payment is processed and the new month begins, payments are non-refundable.
- Membership Pause Privilege: Rather than cancelling, active monthly members may request one pause per 6-month period for up to 14 calendar days with advance written notice. Pauses freeze your class cycle and extend your active dates accordingly.
4. Missed Group Classes & Absences
Regular group classes are conducted on a fixed weekly timetable.
Missed Classes Non-Rollable: If you are unable to attend a scheduled group class due to personal travel, scheduling conflicts, or minor illness, missed sessions cannot be refunded, discounted, or carried forward to subsequent months. Consistency is a core pillar of yogic discipline.
5. Private Sessions & Rescheduling (Strict 24-Hour Notice)
Private one-on-one sessions involve dedicated teacher time and customized curriculum planning.
The 24-Hour Private Session Rule:
• Notice Given 24+ Hours in Advance: You may reschedule your private session to an alternative available date and time without any administrative penalty or fee.
• Notice Given Less than 24 Hours in Advance: The session is treated as completed and charged in full. No make-up session or refund will be provided.
• No-Show: If a student fails to join the scheduled Google Meet within 15 minutes of the start time, the session is forfeited and charged in full.
6. Teacher or Studio-Initiated Cancellations
In rare cases where a class must be cancelled by Santulya Yog due to teacher illness, emergency, or major technical outage:
- We will notify all affected students promptly via direct WhatsApp message and email.
- An alternative make-up class date will be scheduled, or a credit will be added to your upcoming monthly membership.
- No student will experience financial loss due to a cancellation initiated by Santulya Yog.
7. Workshops, Masterclasses & Intensives
Special workshops and intensives involve advance venue preparation, curated study materials, and strictly limited attendee caps:
- Workshop fees are generally non-refundable once paid.
- If you are unable to attend, you may request to transfer your workshop seat to another practitioner up to 48 hours prior to the event, subject to written teacher approval.
- If a workshop is cancelled by Santulya Yog, a 100% full refund will be promptly issued to all registered participants.
8. Refund Turnaround & Payment Gateways
When an authorized refund is approved:
Original Payment Method
Refunds are credited directly back to the original funding source: Razorpay (INR accounts/UPI) or Mollie (EUR/USD cards and bank transfers). We do not issue cash refunds.
Processing Turnaround
Refunds are initiated in our gateway within 2 business days of approval. Depending on your banking institution, funds typically reflect in your account within 5 to 7 business days.
9. How to Request a Refund or Adjustment
To submit an official refund or membership pause request:
- Send a clear written email to payments@thesantulya.com with a copy to contact@thesantulya.com.
- Include your full name, registered email address, invoice number, and payment date.
- State the reason for your refund request.
- Our team will verify your eligibility against the calendar timelines and confirm the approved refund amount within 24 to 48 hours.
10. Accounting Compliance & Credit Notes
In compliance with Indian commercial accounting standards, every refund processed by Santulya Yog generates a corresponding formal Credit Note in our billing ledger. A copy of the credit note is automatically issued to your registered email for your personal accounting and tax records.
Disputes regarding payments or refunds shall be resolved in good faith, governed by the laws of India, within the jurisdiction of Ahmedabad, Gujarat, India.